PositiveSingles FAQ Guide: Your Essential Answers

23 mins read

PositiveSingles is a leading dating platform designed to support individuals living with STDs, including herpes and HIV. Founded in 2001, PositiveSingles aims to create a safe, stigma-free environment where members can connect, share experiences, and build meaningful relationships. The platform’s mission is to foster a community of acceptance and understanding, helping members navigate their dating lives with confidence and support.

Having a comprehensive FAQ section is crucial for users because it provides quick and accessible answers to common questions. This resource helps users understand how to use the platform effectively, ensuring they can maximize their experience without unnecessary confusion or frustration. An extensive FAQ section also enhances user satisfaction by addressing concerns promptly and providing valuable information about features, security measures, and community guidelines.

General Questions

What is PositiveSingles? Genital Herpes Support Groups Alabama


PositiveSingles is an online dating platform specifically designed for individuals living with STDs, such as herpes and HIV. Founded in 2001, the platform aims to create a safe and supportive environment where members can connect, share experiences, and form meaningful relationships. The purpose of PositiveSingles is to reduce the stigma associated with STDs and provide a community where members can feel accepted and understood.

How does PositiveSingles work?

PositiveSingles operates much like other dating platforms but with a focus on STD-positive individuals. Users can create a profile, upload photos, and provide information about themselves. The platform offers various features, such as search filters to find compatible matches, messaging tools for communication, and community forums for support and advice. Members can also participate in blogs and chat rooms, fostering a sense of community and belonging.

Who can join PositiveSingles?

PositiveSingles is open to anyone living with an STD who is looking for a supportive dating environment. The platform is inclusive and welcomes members of all genders, sexual orientations, and backgrounds. The primary eligibility criterion is that members must be living with an STD and be over the age of 18.

Is PositiveSingles safe to use?

PositiveSingles prioritizes user safety and has implemented several security measures to protect members. The platform uses SSL encryption to secure data and transactions. User profiles are monitored, and suspicious activities are flagged to prevent fraud and abuse. Additionally, the platform offers privacy settings that allow members to control who can view their profiles and communicate with them.

How do I sign up for PositiveSingles?

Signing up for PositiveSingles is a straightforward process:

  1. Visit the Website: Go to the PositiveSingles homepage.
  2. Click “Join Now”: Find the “Join Now” button and click on it.
  3. Fill Out Basic Information: Enter your email, create a username, and choose a password.
  4. Complete Your Profile: Provide information about yourself, such as age, location, and STD status.
  5. Upload Photos: Add a profile picture and any other photos you wish to share.
  6. Agree to Terms: Read and agree to the terms of service and privacy policy.
  7. Verify Your Email: Check your email for a verification link and click on it to activate your account.

What are the membership options?

PositiveSingles offers three main membership levels:

  1. Free Membership: Basic features such as profile creation, limited messaging, and access to blogs and forums.
  2. Gold Membership: Enhanced features include unlimited messaging, advanced search options, access to the mobile app, and the ability to view full-sized photos.
  3. Premium Membership: All the features of Gold Membership plus additional perks like profile highlighting and priority customer support.

Can I use PositiveSingles for free?

Yes, PositiveSingles offers a free membership option that allows users to create a profile, browse other profiles, and participate in community forums and blogs. However, free users have limited access to messaging and some features, which can be unlocked by upgrading to a Gold or Premium membership.

What is the PositiveSingles mobile app?

The PositiveSingles mobile app allows members to access the platform on the go. Available for both iOS and Android, the app offers features such as profile creation, messaging, search functions, and access to forums and blogs. The app is designed to provide a seamless and convenient user experience, making it easier for members to stay connected wherever they are.

Read more: Safe Practices for Threesomes and STD Prevention.

How do I contact PositiveSingles support?

Members can contact PositiveSingles support through various channels:

  • Email: Send an email to the support team at support@positivesingles.com.
  • Online Form: Fill out the contact form available on the website under the “Contact Us” section.
  • Live Chat: Access live chat support during business hours for immediate assistance.

What are the community guidelines?

PositiveSingles has established community guidelines to ensure a respectful and supportive environment. Key rules include:

  • Respect Others: Treat all members with respect and kindness.
  • No Harassment: Harassment, bullying, or abusive behaviour is not tolerated.
  • Privacy: Respect the privacy of others and do not share personal information without consent.
  • Authenticity: Be honest about your STD status and personal information.
  • No Spam: Refrain from spamming or posting irrelevant content.

By adhering to these guidelines, members can contribute to a positive and supportive community experience.

Profile Management

How do I create a profile?

Creating a profile on PositiveSingles is straightforward. Follow these steps:

  1. Visit the Website: Go to the PositiveSingles homepage.
  2. Click “Join Now”: Locate the “Join Now” button and click it.
  3. Enter Your Details: Provide your email, choose a username, and set a password.
  4. Complete Your Profile: Fill in your details, such as age, location, gender, and STD status.
  5. Upload a Profile Picture: Add a profile picture that represents you well.
  6. Agree to Terms: Read and agree to the terms of service and privacy policy.
  7. Verify Your Email: Check your email for a verification link and click it to activate your account.

What information should I include in my profile?

Creating an effective profile involves providing honest and comprehensive information. Here are some tips:

  1. Personal Details: Include your age, location, and gender.
  2. STD Status: Be open about your STD status to foster trust and understanding.
  3. Interests and Hobbies: Share your interests and hobbies to attract like-minded individuals.
  4. Personal Description: Write a brief description about yourself, highlighting your personality and what you’re looking for.
  5. Profile Picture: Use a clear, recent photo of yourself.

How do I upload photos?

Uploading photos to PositiveSingles is easy:

  1. Log In: Sign in to your account.
  2. Go to Your Profile: Navigate to your profile page.
  3. Click “Add Photos”: Find and click the “Add Photos” button.
  4. Select Photos: Choose the photos you want to upload from your device.
  5. Upload: Click “Upload” to add the pictures to your profile.
  6. Manage Photos: You can delete or reorder photographs as needed.

How do I edit my profile information?

Updating your profile details is simple:

  1. Log In: Sign in to your account.
  2. Go to Your Profile: Navigate to your profile page.
  3. Click “Edit Profile”: Find and click the “Edit Profile” button.
  4. Update Information: Make the necessary changes to your profile details.
  5. Save Changes: Click “Save” to apply the updates.

How do I hide or delete my profile?

You can temporarily hide or permanently delete your profile:

  1. Log In: Sign in to your account.
  2. Account Settings: Go to the account settings page.
  3. Hide Profile:
    • Find the option to hide your profile.
    • Confirm your choice to make your profile invisible to others.
  4. Delete Profile:
    • Find the option to delete your profile.
    • Follow the prompts to remove your account permanently.

What is profile verification?

Profile verification is a process to confirm the authenticity of a member’s profile. Verified profiles receive a badge, indicating they are genuine users, which can enhance trust and credibility.

How do I verify my profile?

Complete profile verification with these steps:

  1. Log In: Sign in to your account.
  2. Profile Settings: Go to your profile settings.
  3. Verify Profile: Find the profile verification option.
  4. Submit Required Information: Provide the necessary information or documents.
  5. Submit for Review: Submit your verification request for review.
  6. Receive Verification: Once approved, you will receive a verification badge.

How can I improve my profile visibility?

To increase your profile visibility:

  1. Complete Your Profile: Ensure all sections of your profile are filled out.
  2. Upload Quality Photos: Use clear, high-quality photos.
  3. Be Active: Regularly update your profile and engage with the community.
  4. Use Keywords: Include relevant keywords in your profile to improve searchability.
  5. Get Verified: Verified profiles often receive more attention.

What are profile badges?

Profile badges are symbols that indicate certain achievements or status, such as verification or activity levels. These badges help other members recognize your engagement and credibility on the platform.

How do I manage my privacy settings?

Adjust your privacy settings for better security:

  1. Log In: Sign in to your account.
  2. Account Settings: Go to the account settings page.
  3. Privacy Settings: Find and click on the privacy settings option.
  4. Adjust Settings: Modify who can see your profile, send you messages, and view your photos.
  5. Save Changes: Click “Save” to apply your privacy preferences.

By effectively managing your profile, you can enhance your experience on PositiveSingles and connect with like-minded individuals in a safe and supportive environment.

Connecting with Members

How do I search for other members?

To search for other members on PositiveSingles, follow these steps:

  1. Log In: Sign in to your PositiveSingles account.
  2. Navigate to Search: Click on the “Search” tab located in the main menu.
  3. Set Your Criteria: Use the available search filters to narrow down your search based on your preferences.
  4. View Results: Click on the “Search” button to view the profiles that match your criteria.

What are the search filters available?

PositiveSingles offers a variety of search filters to help you find compatible matches. These include:

  • Location: Search by country, state, or city.
  • Age Range: Specify the age range of potential matches.
  • Gender: Filter by gender.
  • STD Type: Filter by specific STD types.
  • Lifestyle Preferences: Search based on interests and lifestyle choices.
  • Online Status: Find members who are currently online.
  • New Members: Search for new profiles.

How do I send messages?

To compose and send messages:

  1. View Profile: Go to the profile of the member you want to message.
  2. Click “Send Message”: Find and click the “Send Message” button on their profile.
  3. Compose Your Message: Write your message in the provided text box.
  4. Send: Click “Send” to deliver your message.

What is the Quick Reply feature?

The Quick Reply feature allows you to respond quickly to messages with pre-set responses. Here’s how to use it:

  1. Open Message: Go to your inbox and open the message you want to reply to.
  2. Click Quick Reply: Select the “Quick Reply” button.
  3. Choose a Pre-set Response: Select from the list of pre-set responses or type a brief reply.
  4. Send: Click “Send” to deliver your reply.

How do I use the chat feature?

To initiate and participate in chats:

  1. Log In: Sign in to your PositiveSingles account.
  2. Find the Chat Option: Locate the chat feature in the main menu or on a member’s profile.
  3. Start a Chat: Click on the “Chat” button to initiate a conversation.
  4. Type Your Message: Enter your message in the chat box.
  5. Send: Press “Enter” or click “Send” to send your message.

What are winks and flirts?

Winks and flirts are ways to show interest in other members without sending a message. Here’s how to use them:

  1. Visit Profile: Go to the profile of the member you’re interested in.
  2. Click “Wink” or “Flirt”: Find and click the “Wink” or “Flirt” button.
  3. Send: The member will receive a notification that you’re interested.

How do I block or report a user?

To block or report a problematic user:

  1. Go to Profile: Visit the profile of the user you want to block or report.
  2. Find Block/Report Option: Click on the “More Options” (usually represented by three dots) and select “Block User” or “Report User”.
  3. Follow Prompts: Complete the required steps to block or report the user.

How do I manage my connections?

To organize and manage your connections:

  1. Go to Connections: Navigate to the “Connections” or “Friends” tab in your profile.
  2. View List: View your list of connections.
  3. Organize: Use the options to sort, categorize, or remove connections as needed.
  4. Send Messages: Click on a connection to view their profile and send messages directly.

What is the “Favorites” feature?

The “Favorites” feature allows you to keep track of profiles you’re particularly interested in:

  1. Visit Profile: Go to the profile of a member you want to favourite.
  2. Click “Add to Favorites”: Click on the “Favorite” button.
  3. Access Favorites: Go to your “Favorites” tab to view a list of your favourite members.

How do I respond to messages?

Best practices for responding to messages:

  1. Be Prompt: Respond to messages in a timely manner to keep the conversation flowing.
  2. Polite and Respectful: Use polite language and show respect for the other person’s feelings.
  3. Be Honest: Maintain honesty about your feelings and intentions.
  4. Ask Questions: Show interest by asking questions and engaging in meaningful dialogue.
  5. Follow-up: If the conversation is going well, suggest moving to the next step, such as exchanging contact details or planning a meeting.

By utilizing these features and following these guidelines, you can effectively connect with other members of PositiveSingles, fostering meaningful relationships and friendships within a supportive community.

Read more: Love Untamed: Thriving as a Lesbian with Herpes

Utilizing Features and Resources

What are the blogs and forums?

The blogs and forums on PositiveSingles are interactive features that allow members to share their experiences, seek advice, and engage with the community.

  • Blogs: Members can write and publish blog posts about their personal stories, thoughts, and advice related to living with STDs.
  • Forums: These are discussion boards where members can start or participate in conversations on a wide range of topics.

How do I participate in blogs and forums?

To engage in blogs and forums:

  1. Log In: Sign in to your PositiveSingles account.
  2. Navigate to Blogs/Forums: Click on the “Blogs” or “Forums” tab in the main menu.
  3. Read and Comment: Browse through existing posts. To comment, click on the post and type your response in the comment section.
  4. Create a Post:
    • For Blogs: Click “Create Blog” and write your post. Add a title and content, then click “Publish”.
    • For Forums: Click “New Topic” in the relevant forum category, write your post, and click “Submit”.

What are the PositiveSingles Success Stories?

PositiveSingles Success Stories are testimonials from members who have found meaningful relationships, friendships, or personal growth through the platform.

  • Overview: These stories inspire and motivate other members by showcasing real-life successes.
  • Share Your Story: If you have a success story to share, you can submit it by navigating to the Success Stories section and clicking “Share Your Story.”

How do I use the Dating Advice section?

The Dating Advice section provides tips and guidance on various aspects of dating with an STD.

  1. Accessing Advice: Go to the “Dating Advice” tab in the main menu.
  2. Browse Articles: Read through the available articles and tips.
  3. Ask Questions: You can also submit your questions to get personalized advice from the PositiveSingles team or community members.

What are the privacy and safety tips?

Maintaining privacy and safety is crucial on any dating platform. Here are some tips:

  • Keep Personal Information Private: Avoid sharing sensitive information such as your full name, address, or financial details.
  • Use In-App Messaging: Communicate through the platform’s messaging system instead of personal email or phone numbers.
  • Be Cautious with Photos: Ensure your photos do not reveal personal information.
  • Report Suspicious Behavior: If you encounter any suspicious activity, report it to PositiveSingles support immediately.

How do I access the STD treatment resources?

PositiveSingles provides resources and information about STD treatment:

  1. Navigate to Resources: Go to the “Resources” or “STD Treatment” section from the main menu.
  2. Browse Information: Read articles, watch videos, and find links to external resources for the treatment and management of STDs.
  3. Consult Professionals: The platform may also provide contact information for medical professionals or support groups.

What is the “Let’s Meet” feature?

The “Let’s Meet” feature is a quick and easy way to express interest in other members:

  1. Access Let’s Meet: Click on the “Let’s Meet” tab in the main menu.
  2. Browse Profiles: View profiles one at a time and click “Yes” if you’re interested or “No” if you’re not.
  3. Mutual Interest: If both members click “Yes,” it’s a match, and you can start chatting.

How do I attend PositiveSingles events?

PositiveSingles organizes events for members to meet and connect in person:

  1. Check Events: Navigate to the “Events” section in the main menu.
  2. Browse Upcoming Events: View the list of upcoming events, including dates and locations.
  3. RSVP: Click on an event to see more details and RSVP to attend.

What are the benefits of PositiveSingles blogs?

Reading and writing blogs offer several benefits:

  • Share Experiences: Express your thoughts and share your journey with others.
  • Gain Insight: Learn from the experiences and advice of other members.
  • Community Engagement: Connect with like-minded individuals through comments and discussions.

How do I find local meetups?

Local meetups provide an opportunity to meet other members in your area:

  1. Access Meetups: Go to the “Local Meetups” section from the main menu.
  2. Browse Meetups: Look through the list of scheduled meetups in your area.
  3. Join Meetup: Click on a meetup to see more details and join the event.

By utilizing these features and resources, PositiveSingles members can enhance their experience, connect with others, and find valuable support and information within the community.

Membership and Payments (500-600 words)

What are the membership plans?

PositiveSingles offers several membership plans designed to suit different needs:

  1. Free Membership:
    • Features: Create a profile, upload photos, browse profiles, receive messages (but can’t read them), and send winks.
    • Limitations: Limited access to communication and advanced features.
  2. Gold Membership:
    • Monthly Plan: Billed monthly, offering full access to all features.
    • 3-Month Plan: Billed every three months at a discounted rate.
    • 6-Month Plan: Billed every six months at an even lower rate per month.
    • Features: Unlimited messaging, full access to forums and blogs, advanced search filters, profile highlighting, and access to the mobile app.

How do I upgrade my membership?

To upgrade your membership:

  1. Log In: Sign in to your PositiveSingles account.
  2. Go to Upgrade Page: Click on the “Upgrade” or “Membership” tab in the main menu.
  3. Choose Plan: Select the membership plan that suits you.
  4. Enter Payment Details: Provide your payment information.
  5. Confirm Upgrade: Review and confirm your upgrade.

What payment methods are accepted?

PositiveSingles accepts a variety of payment methods for membership upgrades:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: Use your PayPal account for secure transactions.
  • Bank Transfers: Available in some regions.

How do I manage my subscription?

To manage or cancel your subscription:

  1. Log In: Sign in to your PositiveSingles account.
  2. Go to Account Settings: Click on your profile picture or username and select “Account Settings.”
  3. Manage Subscription: Navigate to the “Subscription” or “Membership” section.
  4. Update or Cancel: Choose to upgrade, downgrade, or cancel your subscription.
  5. Confirm Changes: Follow the prompts to confirm your changes.

Are there any discounts or promotions?

PositiveSingles occasionally offers discounts and promotions:

  1. Check Promotions Page: Visit the “Promotions” or “Discounts” section on the website.
  2. Email Notifications: Sign up for email updates to receive notifications about special offers.
  3. Seasonal Sales: Look out for discounts during holidays and special occasions.

What is the refund policy?

PositiveSingles’ refund policy includes:

  • Eligibility: Refunds are generally provided if requested within a specific period after the initial purchase.
  • Request Process: Contact customer support to request a refund.
  • Conditions: Refunds are typically not provided for partial periods of use.

How do I apply a promo code?

To apply a promotional code:

  1. Select Membership Plan: Choose the plan you want to purchase.
  2. Enter Promo Code: On the payment page, look for the “Promo Code” field.
  3. Apply Code: Enter your promo code and click “Apply”.
  4. Complete Purchase: Review the updated price and complete your purchase.

How do I view my billing history?

To access your billing history:

  1. Log In: Sign in to your PositiveSingles account.
  2. Account Settings: Click on your profile picture or username and select “Account Settings”.
  3. Billing History: Navigate to the “Billing” or “Payment History” section to view your transactions.

What happens if my payment fails?

If a payment fails:

  1. Notification: You will receive a notification of the failed payment.
  2. Update Payment Information: Check and update your payment details in the “Account Settings” section.
  3. Retry Payment: Retry the payment manually or wait for an automatic retry attempt.
  4. Contact Support: If the issue persists, contact billing support for assistance.

How do I contact billing support?

For billing support issues:

  1. Visit Help Center: Go to the “Help Center” or “Support” section on the website.
  2. Contact Form: Fill out the contact form with your query.
  3. Email Support: Email the billing support team at the provided email address.
  4. Phone Support: Call the support number if available.

By understanding and utilizing these membership and payment options, PositiveSingles members can effectively manage their accounts, take advantage of special offers, and resolve any issues with ease.

Join PositiveSingles Today!

Discover a supportive community and connect with like-minded individuals. Sign up now to start your journey toward meaningful relationships and valuable support. Don’t wait—experience the benefits of PositiveSingles today!

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